1. Cancelling
You can cancel your subscription at any time from Plan & billing. Cancellation stops future charges; your access and keys keep working until the end of the period you've already paid for, then keys pause (they are not deleted — reactivating restores your workspace).
2. Refunds
- First subscription, first 14 days: if the product isn't what you expected, email us within 14 days of your first charge and we'll refund it in full.
- Renewals: renewals aren't automatically refundable, but if you cancel within 72 hours of a renewal charge and made no meaningful API usage in the new period, we'll refund it on request.
- Our fault: extended outages or a billing error on our side are always refunded or credited — you don't need to argue for it.
3. During the private beta
Beta accounts are comped — there is nothing to refund. This policy takes practical effect when billing goes live at general availability.
4. How to ask
Email billing@esportsodds.gg from your account email. Refunds are returned to the original payment method.