Cancelling
You can cancel at any time, yourself, from Plan & billing — no email required and no retention call. Cancelling stops all future charges; your access and API keys keep working until the end of the period you have already paid for, then keys pause. They are not deleted — reactivating restores your workspace.
The free trial
New subscriptions start with a 7-day free trial. A card is required up front, but it is not charged while the trial runs. Cancel at any point before the trial ends and you pay nothing at all — there is no charge, so there is nothing to refund. If you don't cancel, the card is charged $99 when the trial ends and your first month begins.
Refunds
- First subscription, first 14 days:if the product isn't what you expected, email us within 14 days of your first charge and we'll refund it in full.
- Renewals:renewals aren't automatically refundable, but if you cancel within 72 hours of a renewal charge and made no meaningful API usage in the new period, we'll refund it on request.
- Our fault:extended outages or a billing error on our side are always refunded or credited — you don't need to argue for it.
- Comped accounts: a small number of accounts are comped — no card on file, nothing charged, so nothing to refund.
How to ask
Email billing@esportsodds.gg from your account email. Refunds are returned to the original payment method.